Mr Play Customer Support

The Mr Play support team is available 24/7 and built to the same high standard as the casino itself. Whether you've got a question about your welcome bonus, need help verifying your account or want to understand how a game feature works, we've got you covered.

For the fastest response, use Live Chat — log in to your account and click the chat icon. Agents are on hand around the clock and most issues are resolved in a single conversation. If you prefer to write, email [email protected] and we'll respond within 24 hours.

Responsible gambling support is available through GamCare (gamcare.org.uk) and BeGambleAware (begambleaware.org). Both services are free, confidential and staffed by specialists. You can also self-exclude via GamStop if you'd like to take a longer break from all UK gambling sites.