Mr Play Privacy Policy
Mr Play takes your privacy seriously and is committed to processing your personal data lawfully, fairly and transparently. This policy tells you everything you need to know about how we handle your information under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
What We Collect
We collect personal data to deliver our services and meet our regulatory obligations. This includes:
- Registration details: name, date of birth, email address, phone number and home address
- Verification documents: passport or driving licence when required by law
- Payment data: method details are processed by our PCI-DSS compliant payment partners and not stored directly by Mr Play
- Gaming data: session history, game activity, deposits, withdrawals and account records
- Device and technical data: IP address, browser, operating system and session logs
- Support communications: records of your conversations with our customer service team
Why We Process Your Data
We process your data to run your account and fulfil our services — this is the primary legal basis. Alongside this, we process data to comply with our UK Gambling Commission licence obligations (including age verification, responsible gambling monitoring and anti-money-laundering checks), to protect the platform from fraud and abuse, and — where you have consented — to keep you informed about promotions and new games available at Mr Play.
Cookies
Mr Play uses cookies to maintain your session, save preferences and gather anonymised analytics. You control your cookie preferences through the banner shown on your first visit. Essential cookies are always active; analytics and marketing cookies only run with your consent.
Who We Share Data With
We share data with:
- Payment processors and banking partners (for transaction handling)
- Identity and age verification providers (to meet legal requirements)
- Fraud prevention and anti-money-laundering services
- Technology partners who provide hosting and platform infrastructure
- Regulatory and law enforcement bodies when legally required
Mr Play does not sell, rent or otherwise trade your personal data with any third party for commercial purposes.
Your Rights
Under UK GDPR, you have the right to access, correct and in some cases erase your personal data. You may also restrict or object to processing, and request a portable copy of information you've provided to us. To make any data request, contact us at [email protected]. We will respond within 30 days. Unresolved concerns can be raised with the Information Commissioner's Office at ico.org.uk.
Retention
We retain account data for a minimum of five years after account closure, in line with UK Gambling Commission requirements. Payment and identity records may be kept for longer where required by financial regulation. When data is no longer needed, it is securely and permanently deleted from our systems.